Terms of Use

1. What these Terms cover#

These Terms are an agreement between you and Island AI. They apply when you use:

• the website islnd.ai and its pages;
• the Island AI app for iPhone ("the app");
• everything you do through them: your account, your profile, listings, business pages, projects, Island Awards and the AI features.

Together we call these "Island AI".

Four more documents are part of these Terms:

• the Privacy Policy, which explains what we do with your data;
• the Cookie Policy, for the website;
• the Community guidelines, the readable version of section 4;
• the Island Awards rules and the Island Awards privacy notice, when you take part in Island Awards.

You can read Island AI without an account: public profiles, places, services, projects, guides and the map are open to everyone. To follow, endorse, save, list, nominate, vote or ask the AI, you need an account. By creating an account, or by using Island AI after we publish a change to these Terms, you accept them. If you don't agree, don't use Island AI.

2. Who can use Island AI#

You must be 18 or older to create an account. By creating an account you confirm that you are. If we learn that an account belongs to someone under 18, we delete it.

If you use Island AI for a business, you confirm that you are allowed to act for that business.

3. Your account#

One person, one account. Your account is yours and you must not share it, sell it or create accounts for other people. Don't create more than one account for yourself.

Your details must be true. Give us a real email address and keep your name and @handle honest. Don't pretend to be another person or business. Handles that imitate someone else, or that we need for the service, can be reclaimed.

Verify your email. You can read Island AI as soon as you sign up. To follow, endorse, list, nominate or vote you first confirm your email address.

Keep it safe. You are responsible for what happens in your account. Use a strong password and keep it secret. If your account has a two-step sign-in (an authenticator code), keep the authenticator app safe. Team members of Island AI must use two-step sign-in. Tell us at once at hello@islnd.ai if you think someone else has used your account.

Sign in with Apple or Google. If you sign in with Apple or Google, their terms also apply to that sign-in. Apple's "Hide My Email" gives us a relay address instead of your real one, and that is fine.

4. Community rules: zero tolerance#

Island AI is a place for real people and real businesses on the island. We have zero tolerance for objectionable content and abusive users.

Don't post, upload or send anything through Island AI (in your profile, photos, listings, business pages, projects, nominations, questions to the AI, reports or anywhere else) that:

• is sexual or pornographic, or sexualises anyone under 18;
• harasses, bullies, threatens or intimidates anyone;
• is hateful or discriminatory, for example because of race, ethnicity, nationality, religion, gender, sexual orientation or disability;
• promotes violence, terrorism, self-harm, or illegal goods or activity, including drugs and weapons;
• is false or misleading: fake listings, fake projects, fake endorsements, fake reviews, scams, or pretending to be another person or business;
• shares someone else's personal information without their permission;
• infringes someone else's copyright, trademark or other rights;
• is spam, unsolicited advertising or malicious code;
• offends public morals, religion or public order, or otherwise breaks UAE law.

Don't post intimate images of anyone without their consent.

Also don't:

• create fake or multiple accounts, or manipulate follows, endorsements or votes;
• use bots, scrapers or automated tools on Island AI, or copy our content or data in bulk;
• try to get around a block, a limit or a ban;
• probe, overload or interfere with Island AI's security, or use the AI features to produce content that breaks these rules.

The full version of these rules is our Community guidelines. They are part of these Terms.

How we keep Island AI safe. Our team reviews every new listing, project and Island Awards nomination before it is published, and acts on reports. Names, handles and About texts are also checked automatically for words we don't allow. Edits an owner makes to a published listing go live at once and are marked for our team to look at afterwards.

If you break these rules we may remove your content, limit what you can do, or suspend or permanently ban your account, with or without notice. We may report illegal content to the authorities.

5. Reporting and how we respond#

If you see a person, place, service, project, business page or AI answer that breaks these Terms, report it:

• in the app: open the profile, tap ···, then Report; on a place, service, project or business page use Report a problem or Report this page; choose a reason, add details if you like, and send it;
• on the website: Report a problem at the end of every place, service and project page, or email hello@islnd.ai;
• for an AI answer: use the thumbs-down or Report button under the answer.

We don't tell anyone who reported them. You can report the same thing once a day.

We look at every report within 48 hours. If the content breaks these Terms, we remove it and act against the account that posted it, up to a permanent ban. We may contact you if we need more details.

6. Blocking#

You can block anyone: open their profile, tap ···, then Block (the app says "Block {name}"). When you block someone:

• any follow between you is removed, and they can't follow you or endorse your listings;
• they disappear from your follower and following lists, and you from theirs;
• they are not told.

Blocking doesn't hide your public profile or your published listings from them. You can unblock people in the app in Settings › Privacy › Blocked. If someone is abusive, report them as well, so we can act.

7. Your profile and what is public#

Your profile is public. Anyone, with or without an account, can see your display name, @handle, photo, cover, About text, who you follow and who follows you, what you endorse, and the badges you earned. You can hide the follow and endorsement lists in the app in Settings › Privacy. Your email, phone number, date of birth, gender, country and time zone are never public.

Island AI has a people search. Your name and handle can be found by anyone who types part of them. There is no setting to hide yourself from search.

8. Listings, business pages and projects#

8.1 Listings

Business owners can add places and services ("listings") with a title, description, photos, contact details, prices, opening hours and a location on the map. People who offer a service themselves can list it in their own name.

• You must own the business or be authorised to represent it.
• Your listing must be accurate and kept up to date. Prices, opening hours and contact details must be real.
• You must have the right to every photo and text you upload, and permission from any person recognisable in a photo.
• By sending a listing for review you confirm that it is accurate and that you have the rights to its photos and texts.
• Our team reviews every new listing before it is published. We may ask you to fix it, decline it, or unpublish or delete it later if it breaks these Terms or is no longer accurate.
• After a listing is published you can edit it. Your edits go live at once and are marked for our team to check.
• A listing's location is shown on the map, including the 3D island map, and in the public data behind it. Don't put a private home address on a listing unless you want it public.

8.2 Business pages

A business page (@handle) is a public page for a business. It can have several members with roles (owner, admin, editor). Members are added by handle, without an invitation; the person added sees a notice and can leave at any time. The public page shows how many members it has, not who they are.

• The owner of a page is responsible for it and for what its members do with it.
• A member can publish listings "as the page". The page is then shown first on the listing, and the person who added the listing stays its owner.
• Don't add someone as a member without their agreement.

8.3 Claims and transfers

• Claims. If a listing was added by Island AI's team (shown as "Added by Island AI") or by someone else, and the business is yours, you can claim it. You tell us your role and give us proof (a business email, a contact channel or a note). Our team decides and emails you the decision.
• Transfers. The owner of a listing can offer it to another member. The offer lasts 14 days. Our team can move a listing to its rightful owner when a claim is approved, when an owner leaves, or to fix an error ("force transfer").
• We decide claims and disputes about who owns a listing on the evidence we have, in good faith. We are not an arbiter between businesses.

8.4 Projects (property developments)

Developers and their teams can publish projects with buildings, layouts, units, price lists, brochures and documents. A project needs a valid advertising permit and our team's approval. The developer confirms the accuracy of the project and its right to the media. Prices and availability are the developer's; Island AI is not an estate agent, broker or seller.

8.5 Plans and limits

Island AI is free to use. Every account can hold a limited number of listings (the limit is shown in the app). You can ask our team for more with Ask for more, and we decide case by case. There are no paid plans and no payments in Island AI today.

8.6 Endorsements, follows and saved items

You can endorse a published listing once. Endorse only what you know. Fake or paid endorsements are not allowed. Who endorsed a listing is public.

8.7 Contact buttons

When you tap a listing's contact button (WhatsApp, call, email, booking), we record that your account tapped it. The business doesn't see who tapped; our team sees the totals and, in its tools, which accounts did. The Privacy Policy explains more.

8.8 Dealings between you and a business

Island AI connects people and businesses. We are not a party to any booking, purchase, viewing or contract between you and a business, a developer or another member, and we don't check businesses beyond our listing review. You deal with them at your own risk and on their terms.

9. Island Awards#

Island Awards is a yearly community award run only by Island AI. Taking part is free. The Island Awards rules and the Island Awards privacy notice apply together with these Terms. If they conflict, the rules apply to the Awards.

• Nominations. Anyone with a verified account can nominate. Our team reviews every nomination. Nominations are never published. A person becomes a nominee only if they are 18 or older and accept.
• Contact details. Add a nominee's contact details only if you are allowed to share them. We use them only to contact the nominee about the nomination.
• Fair voting. One vote per account per category. Multiple or fake accounts, bought, traded or automated votes are not allowed. We may cancel suspicious votes and disqualify nominees, as the rules describe.
• Apple is not a sponsor of Island Awards and is not involved in it in any way.

10. AI features#

Island AI has features that use artificial intelligence (AI): Fill it in with AI, which drafts a listing or a project from what you give it, and Isle, an assistant that answers questions about the island and about Island AI. We may add more, for example Ask about a listing; when we do, these Terms and the Privacy Policy apply to it too, and we ask you before you use it the first time. The AI models are run by Anthropic (Claude) and, for voice notes, Google Cloud Speech-to-Text. The Privacy Policy explains what is sent to them and what we keep.

• We ask first. Before you use an AI feature for the first time, we show you what is sent to the AI provider and ask you to allow it. You can always type things in yourself instead.
• Answers can be wrong. AI answers and suggestions are generated automatically. They can be wrong, out of date or incomplete. Check them before you rely on them. Facts the AI found online for your listing (opening hours, prices, phone numbers, the address) must be confirmed by you before you can send the listing for review.
• Not advice. Nothing an AI feature says is legal, financial, medical, investment or other professional advice. Isle refuses such questions on purpose.
• Your responsibility. What you publish stays yours, also when the AI helped write it. Don't use the AI features to produce content that breaks these Terms, and don't try to make them do so.
• Projects. For a project, our team can give Fill it in with AI the documents a developer provides (brochures, price lists, permits); the developer checks what it filled in before anything is published.
• Limits. Each feature has a daily limit per account. We may change, pause or remove an AI feature at any time.

11. Content and intellectual property#

Your content. You keep ownership of what you post: your photos, texts, listings, pages, projects and nominations ("your content"). You give Island AI a worldwide, non-exclusive, royalty-free licence to host, store, copy, resize, translate, adapt, show and distribute your content, within Island AI and in our marketing of Island AI, for as long as it is on Island AI, and afterwards as far as copies remain in backups or in the Island Awards record. You confirm that you have the rights needed to give this licence.

Once you delete content or your account, we stop showing it, except for what the Privacy Policy says we keep (for example the Island Awards record, badges and anonymised journals).

AI-assisted content. Content that the AI features helped create is treated like your content once you publish it. Island AI makes no claim to it.

Our content. Island AI's software, design, name, logos, the island map and 3D model, our guides and the database of listings as a whole are ours or our licensors'. You may use them only through Island AI as intended. You may link to any public page. You may not copy, scrape, reverse-engineer or resell any part of Island AI.

Other people's content. Listings, pages, projects, profiles and AI answers come from members and from automated tools. We don't guarantee them. If something infringes your rights, email hello@islnd.ai with the link and what you own; we remove infringing content and may close repeat infringers' accounts.

Maps. Maps in the app are provided by Apple Maps and on the website by Google Maps, under their terms. The 3D island map is our own.

12. Feedback#

If you send us ideas or feedback, we may use them without owing you anything.

13. Suspension, termination and deleting your account#

By you. You can delete your account at any time: in the app in Profile › Settings › Sign-in & security › Delete account, on the website in Settings › Privacy & Security › Delete account. You see what will be deleted and confirm; for security we may ask you to sign in again first. Deletion happens straight away and can't be undone. The Privacy Policy explains exactly what is deleted and what we keep.

By us. We may suspend or close your account, remove your content, or limit features, with or without notice, if you break these Terms, if the law requires it, if your account is a security risk, or if we stop offering Island AI. Where we can, we tell you why. If you were the only owner of a business page, the page is suspended until our team appoints a new owner or deletes it.

14. Using the app from the App Store#

If you downloaded the app from the Apple App Store:

• these Terms are between you and Island AI, not Apple. Apple's Licensed Application End User License Agreement also applies to your use of the app;
• Island AI, not Apple, is responsible for the app, its content, maintenance and support, and for any claim about it;
• Apple and its subsidiaries are third-party beneficiaries of these Terms for the app and may enforce them against you;
• you confirm that you are not in a country under a US embargo or on a US list of prohibited parties.

15. Disclaimers#

Island AI is provided "as is" and "as available". We work hard to keep it accurate, safe and running, but we don't promise that it will be error-free, uninterrupted or secure, or that listings, projects, AI answers or any other content are accurate, complete or current. Reviews of listings and projects are checks of plausibility, not guarantees. To the extent the law allows, we exclude all warranties.

16. Liability#

To the extent UAE law allows: Island AI is not liable for indirect, incidental or consequential loss, lost profits, lost data, or any loss arising from your dealings with businesses, developers or other members, from content posted by others, or from AI answers you relied on. Our total liability to you for any claim connected with Island AI is limited to AED 500. Nothing in these Terms limits liability that cannot be limited under UAE law, including for fraud or death or personal injury caused by our negligence.

You agree to compensate Island AI for claims by third parties that arise from your content or your breach of these Terms, to the extent the law allows.

17. Changes to Island AI and to these Terms#

We may change, add or remove features at any time. We may update these Terms. We post the new version at islnd.ai/terms-of-use with a new effective date. If a change is significant, we tell you in the app or by email before it takes effect. If you keep using Island AI after that, you accept the new Terms. If you don't, delete your account.

18. Governing law and disputes#

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah. The courts of Ras Al Khaimah have exclusive jurisdiction, without prejudice to any consumer rights you have under the law of the country where you live. Before going to court, write to us at hello@islnd.ai; we try to solve disputes informally within 30 days.

19. General#

• If part of these Terms is invalid, the rest stays in force.
• Our not enforcing a right is not a waiver.
• We may transfer our rights under these Terms to a successor of Island AI; you may not transfer yours.
• These Terms, the Privacy Policy, the Cookie Policy, the Community guidelines and the Island Awards rules are the whole agreement between you and Island AI.
• These Terms are written in English. A translation is for convenience only.

20. Contact#

Questions, complaints, reports and legal notices: hello@islnd.ai.

Island AI Limited, licence no. 07010832, Office A, RAK DAO Business Centre, RAK BANK ROC Office, Ground Floor, Al Rifaa, Sheikh Mohammed Bin Zayed Road, Ras Al Khaimah, United Arab Emirates.

Help: islnd.ai/support.